Refund policy

Last Updated: October 6, 2026

Order Processing

Orders are generally processed within 3-7 business days after purchase unless otherwise noted on the product page. Orders placed after 5:00 PM PT on Friday, over the weekend, or on a U.S. federal holiday will begin processing on the following business day. Business days are Monday through Friday and exclude Saturdays, Sundays, and U.S. federal holidays. Processing time is separate from shipping and delivery time.

Pre-Orders & Made-to-Order Items

Pre-order, made-to-order, and special-release items may require additional processing time. Estimated production or shipping dates will be provided on the applicable product page whenever possible. If your order contains both an in-stock item and a pre-order or made-to-order item, your order may be held until all items are ready to ship unless otherwise stated. Please review individual product descriptions before placing your order.

Shipping Costs

Shipping options and applicable costs are calculated at checkout based on your shipping address, order size, weight, and selected delivery method. Any available free-shipping offers or promotional shipping rates will be displayed at checkout or announced on the applicable product page. Certain oversized, unusually heavy, fragile, or specialty items may be excluded from promotional or free shipping.

Domestic Shipping

TY4R ships throughout the United States. Available shipping methods and estimated delivery times will be shown at checkout. Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, or P.O. Boxes may require additional delivery time and may have limited shipping options. Expedited delivery may not be available for all destinations or products.

International Shipping

International shipping is available to select destinations. Available international destinations, shipping methods, and costs will be displayed during checkout. Depending on the destination, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless duties and taxes are specifically shown as included during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to TY4R. TY4R does not control customs charges or processing times and cannot predict their amount. International customers are responsible for understanding the import requirements applicable to their destination before ordering.

Tracking

Once your order has been processed and shipped, tracking information will be sent to the email address provided during checkout. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. Delivery estimates provided by carriers are estimates only and are not guaranteed by TY4R.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, customs processing, carrier disruptions, holidays, or other circumstances outside of our control.TY4R is not responsible for carrier delays, but if you experience an unusual issue with your shipment, please contact us and we will assist where reasonably possible.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer.

Lost, Stolen, and Delivered Packages

If tracking indicates that your package is still in transit but appears significantly delayed, please contact the shipping carrier first for the most current information. If tracking indicates that your package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, mailroom, or other secure delivery locations before contacting us. A carrier's confirmed delivery scan may be considered evidence that the shipment was delivered to the address supplied at checkout. Please contact us if you believe a shipment has been lost or incorrectly delivered and we will review the circumstances with you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging where applicable. After reviewing the claim, we may offer a replacement, repair, store credit, or refund depending on the circumstances and product availability. Please do not discard damaged products or packaging until your claim has been reviewed.

Returns & Exchanges

Final Sale - Please review product descriptions, sizing, photographs, and order details carefully before completing your purchase. Unless otherwise expressly stated on the product page, all TY4R purchases are final sale. We currently do not accept returns or exchanges. This policy applies to domestic and international orders.

Fragrance, Incense, & Personal Goods

For hygiene, safety, and product-integrity reasons, fragrance, incense, cosmetic, personal-care, and similar products cannot be returned or exchanged once purchased except where an item arrives damaged, defective, or incorrect.

Limited Editions & Complimentary Items

Limited-edition items, special releases, artist editions, prints, promotional products, and complimentary gifts are not transferable. Complimentary gifts have no cash value and generally cannot be exchanged, replaced, returned, or redeemed separately from the qualifying purchase. Availability of complimentary items is not guaranteed beyond the stated promotional period or while-supplies-last availability.

Cancellations & Order Changes

Orders begin processing shortly after they are submitted. We cannot guarantee that an order can be changed or cancelled once it has been placed. If you need to request a cancellation, address correction, size change, or other modification, contact us as soon as possible. Once an order has shipped, it cannot be cancelled.

Refused & unclaimed Shipments

Orders that are refused, left unclaimed, or returned to TY4R because of an incorrect or incomplete address may be subject to additional shipping and handling charges. Original shipping charges, customs duties, taxes, and other carrier or governmental fees may not be refundable. International orders refused because of customs charges may also be subject to return shipping, customs, or processing fees.

Customer Service

For questions regarding an existing order, shipping, delivery, or a damaged or incorrect item, please contact: support@ty4r.com. Please include your order number in your message.